Return Policy

We want you to love your gear! If you don't, Ride Rich will gladly exchange or refund eligible items within 14 days of receiving your order.

Here’s how it works:

ELIGIBILITY: Items must be in original condition—unwashed, unworn, unaltered, with tags attached and all original packaging. Final sale items cannot be returned or exchanged.

REFUNDS: Qualified returns will be refunded to your original payment method. Please note that original shipping costs are non-refundable, and customers are responsible for the cost to return the item(s). Import duties/taxes and customs fees are non-refundable. 

EXCHANGES: Qualified exchanges will be issued an exchange credit code for the current value of the purchased product. Please note that original shipping costs are non-refundable, and customers are responsible for the cost to return the item(s). Import duties/taxes and customs fees are non-refundable.

CONDITION: Returns that are damaged, worn, or missing original packaging and tags cannot be accepted. If we receive items in this condition, the return will be rejected, and the customer will be responsible for the cost of shipping the item back to them.

RETURN LABELS: Each return label issued by Ride Rich is unique to the items requested. Do not combine items from different orders or add extra items not included in the original return request, as this may cause delays in processing or impact your refund.

IMPORTANT: Be sure to use the correct order number and label, as Ride Rich is not responsible for lost returns sent with the wrong details. 

Refunds and exchanges will be processed within approximately 2 to 6 business days after we receive your returned item(s).

RETURNS FOR PRODUCTS PURCHASED WITH A GIFT CARD

Within 14 days of receiving your order, eligible item(s) can be returned for the value paid in the form of a Ride Rich store credit code.

FINAL SALE MERCHANDISE

HOLIDAY GIFT POLICY

From November 15 to January 5, we will gladly refund or exchange regular-priced items purchased as gifts until January 5. Refunds will be made in the same form as the original payment.

Orders purchased via PayPal or a Buy Now, Pay Later vendor will only be eligible for store credit.

Black Friday / Cyber Monday & Boxing Day Sale items are final sale. All other sale items may be exchanged for merchandise or credit until January 5.

Please contact us here to initiate your return or exchange.