Shipping

Shipping Policy

We accept orders online 24 hours-a-day, seven (7) days a week. Orders entered into RideRich.com will then be processed (pending credit card approval) and shipped out from our Toronto distribution center. Orders shipped within Canada are limited to a single shipping address per order and will be shipped via Air which can be expected within 2-7 business days. Orders shipped within the 48 states are limited to a single shipping address per order and will be shipped via Air which can be expected within 5-8 business days. Please allow 1-2 days extra for possible random checks by Customs, which is out of our control.

Orders placed Monday-Friday before 12 PM EST will begin processing that day, excluding holidays, and will start shipping within 2 business days pending availability and credit verification. All orders placed after 12 PM EST will begin processing the next business day, and possibly start shipping within 2 business days. Orders placed on Friday after 12 PM EST will begin processing on the following Monday. For orders placed during special promotions, more time may be required to process orders, shipping will start within 2-4 business days. If the merchandise selected is not currently available or if additional identification is needed for credit verification, Ride Rich’s Customer Service will contact you by email. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS, pending credit verification. 

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on the website.

PayPal Account Orders

Customers who wish to pay with their PayPal account are responsible to ensure the correct shipping address is updated or selected. Customers will be prompted to verify payment option and shipping address when confirming PayPal payment. If this process is overlooked by the customer, RideRich.com is not responsible for recovering the packages shipped to an old/incorrect address nor covering the cost for item(s) and postage fees to reship the order. We can only stop/recover the shipment if 'Tracked Package' was selected as the original shipping method, if so, it is the customers responsibility to cover the cost to reship the package to the correct address.

International Shipping

Orders shipped Internationally are limited to a single shipping address per order and will be shipped via Air which can be expected within 6-14 business days. Actual delivery times may be longer depending on location and local customs processing. 

We currently ship to the following countries:
Australia, Austria, Brazil, Denmark, Finland, France, Germany, Indonesia, Italy, Japan, Latvia, Malaysia, Mexico, Netherlands, New Zealand, Norway, Portugal, Russia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the UK.

To get your country activated for shipping, please contact us here.

 

Customs and Duties 

General

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customers are responsible for being aware of and paying any customs fees and duties charged by your country. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost.  Ride Rich cannot mark any package(s) as a “Gift” in order to avoid customs and duties fees.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.   

For more information on customs and duties charges, please contact your local customs office.

 

Canadian Customers

GST (Goods & Services Tax) and PST (Provincial Sales Tax) vary based on the province to which your order is shipped and on its value. The duty is determined by the value of the merchandise and its place of origin.

 

Refused Shipments

If you decide to refuse any shipments from RideRich.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Ride Rich. This amount will be subtracted from your merchandise refund.

 

Different Bill To and Ship To

Ride Rich uses several measures to protect you from fraud. One of these measures is to check if the shipping and billing addresses provided during checkout are the same. If these addresses do not match, a customer service representative will contact the cardholder to verify the order legitimacy prior to it being processed. In some cases, this may delay the order processing if we are not able to reach the cardholder immediately.

 

P.O. Boxes and APO/FPO Addresses

Military and P.O. boxes: Due to shipper restrictions, shipping is not available to A.P.O./F.P.O. and P.O. box addresses. 

• Ride Rich is not responsible for delays due to inclement weather and/or conditions beyond their control. 
• We do not ship to freight forwarders.